The hydraulic flow into the separator is too high. Throttle the influent to the separator.
Excessive emulsification of the influent oil/water mixture. Re-evaluate the influent pumping process to reduce emulsification. Consult with the factory for options.
The oil is being carried by very fine soil particles that are not settling out in the separator. Consult with the factor for options.
Pump impeller is blocked with debris. Clean the pump impeller.
Valve on the suction line to the pump is closed or isn't wide open. Open the valve.
Blockage of the suction line or suction fitting in the sump or tank. Check the sump or tank for floating debris. Clean the line and sump or tank. (Note: Clear plastic bags are very hard to see in water.)