Services

After your remediation equipment is up and running, the IMT advantage continues with responsive technical support, O&M, and repairs whenever and wherever you need it. Our highly trained service technicians know what it takes to maximize runtime, optimize contaminant recovery, increase equipment longevity, and make repairs when needed to minimize downtime. IMT's field services include:

Technical Support

IMT is committed to providing our customers with equipment that is outfitted with the highest quality components and providing top-notch technical support. Our technical support team is made up of engineers and trained technicians that do what it takes to get your equipment back up and running. When you have a problem, we promptly and courteously answer your calls, work with you to rapidly solve your problem over the phone, or by mobilizing a technician to your site. We offer same-day shipping on most common parts, and follow up with you after the problem is solved. We also stock most of the common parts that you need to get your system back on line as quickly as possible.

On-site Repair

Even the best environmental remediation equipment will eventually require repair work due to the harsh environments associated with soil and groundwater remediation projects and the demands for around-the-clock operation. IMT maintains a well-stocked inventory of common parts, and if another manufacturer built your equipment, IMT has a large network of vendors who are ready to ship the parts you need. Our technicians can typically mobilize to your site within a few hours of notification and get you up and running again.

Operations and Maintenance

Implementing a comprehensive preventative maintenance program will help improve the efficiency of your remediation equipment, increase its longevity, and expedite cleanup of your site. IMT offers several customized O&M programs to help properly maintain your equipment and extend the life of your equipment. Our technicians can conduct routine O&M at your site on any frequency you require, or train your technicians on how to properly maintain your system. We can spot problems before they happen to avoid downtime and more expensive repairs. Our track record speaks for itself, as we typically maintain a 90 percent runtime on the systems we operate.